Automatic Building AcousticsRefund and Cancellation Policy
Last updated: November 13, 2026
Automatic Building Acoustics is sold as a monthly or annual subscription. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Free trial first
Every new user can try the full version free for 14 days, with no credit card. Please use the trial to make sure the software works for your projects before you buy.
Automatic renewal
A subscription renews automatically at the end of each billing period (every month or every year) with the payment method you used, until you cancel. You receive a receipt by email for every payment. Before an annual renewal, you receive a reminder email.
How to cancel
You can cancel at any time, with no fee:
- use the "Manage subscription" link in any receipt email from Paddle, or
- visit paddle.net and look up your order, or
- email us at support@automaticbuildingacoustics.com and we will cancel it for you.
When you cancel, no further payments are taken. Your license keeps working until the end of the period you already paid for, then it stops.
Refunds
You can ask for a full refund within 14 days of a purchase or of a renewal payment. To ask, use the support link in your receipt email, visit paddle.net, or email support@automaticbuildingacoustics.com. Refunds go back to the original payment method.
When a payment is refunded, the license for that period is cancelled and stops working at its next online check.
After 14 days, payments are not refunded, except where the law requires it. Customers in the European Union and the United Kingdom keep all their statutory rights, including the right of withdrawal described in Paddle's refund policy.